FAQ 

​How Do I Place An Order?​

Buy the clothing you would like through the normal checkout process. Add any text you would like including text colour. If a logo is required then please make sure you add the 'Logo Cost' by clicking the button on each product page. It can also be found under the top heading 'Your Logo'. Once you have completed checkout then email your logo to info@shropshireembroidery.co.uk and you will receive a response within 24 hours with the expected turnaround time (usually 3-4 days).

​How Do I Cancel An Order?​

We pride ourselves on running jobs quickly and if you decide to cancel or change your order, we may have already incurred some costs. This can be for artwork creation, administration or charges made by our suppliers where items are returned and consequently there will be a restocking charge deducted from any refund. If there any issues with your order, we would like to hear from you straightaway and request that you call us on 07807976007 so we can help and rectify them for you. Card and PayPal refunds will be made within three days of receiving the returned items. It may take a few more days for your card provider to display the amount refunded in your account.



 

Payment & Shipping

We will advise an approximate timescale of when items will be ready, upon completion of online order as it will depend on items ordered and stock availability. If your order is urgent then please contact us via info@shropshireembroidery.co.uk or on 07807976007 so that we can try and accommodate your requirements. 

MyHermes Tracked Delivery

  • Items will be delivered within 3-5 working days of items being posted £5.99

DPD Tracked Delivery

  • Items will be delivered within 1-2 working days of items being posted £7.99

Collection

  • You will receive an email when your order is ready to collect and a day and time can be arranged

  • Monday – Sunday

  • Between 9am – 8pm

  • Collection point: Shrewsbury, SY4 4DD



 

Returns & Refunds

Our goal is that you’re completely satisfied with the products we supply. Our procedure is as follows:

Embroidered or Printed Products

We cannot accept embroidered or printed returns that are not defective in any way, as we will not be able to re-sell them, or return them to the manufacturer. Naturally, if there is a fault with your product, we will investigate on a case-by-case basis. If you have ordered non-customised garments, we can accept returns if they are in a re-saleable condition. You can return decorated items that are faulty, damaged or were incorrectly supplied. Once the items have been embroidered or printed it is not possible to cancel the order whether they have been despatched or not. The Consumer Contracts Regulations that came into force on 13th June 2014 exclude “personalised goods or goods made to a consumer’s specification” and the decorated items we supply fall into this category.​

 

Thank you for shopping with us!